Returns Policy

At Exploded Sweets, we are committed to providing you with the highest quality freeze-dried candy products. Due to the nature of our products and for hygiene reasons, we do not offer returns or exchanges on any items unless they are damaged or faulty upon arrival.

In the rare event that your order arrives damaged or with any issues, please contact our customer support team within 48 hours of receiving your order. We may require photographic evidence of the issue for our records. Once verified, we will be more than happy to assist you in finding a suitable solution, which may include a replacement or refund.

Your satisfaction is our priority, and we strive to ensure that you receive your order in perfect condition. If you have any questions or concerns, please feel free to reach out to us at info@explodedsweets.com.

Privacy Policy

At Exploded Sweets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us. By accessing our website and using our services, you consent to the practices described in this policy.

Information We Collect:

We may collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or create an account on our website. Additionally, we may collect information about your browsing behaviour, IP address, and device type for analytical purposes.

How We Use Your Information:

We use your personal information to process your orders, provide customer support, and enhance your shopping experience. We may also use your data for marketing purposes, such as sending you promotional emails or newsletters. You can opt out of these communications at any time.

Data Security:

We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee the absolute security of your data.

Sharing Your Information:

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders.

Your Rights:

You have the right to access, correct, or delete your personal information. You can update your account details or unsubscribe from marketing communications through your account settings or by contacting us.

Cookies:

Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to block or delete cookies, but this may affect some site functionalities.

Children’s Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

Contact Us:

If you have any questions or concerns about our Privacy Policy or the way your personal information is handled, please contact our Data Protection Officer at info@explodedsweets.com.